SmartSocialSupport & contact
One address, for anything. We reply in English and Italian.
Help using the platform
A channel that will not connect, a post that did not go out, an error that makes no sense: write to privacy@smartsocial.it with the channel involved and the time of the post. If the error message is visible on the calendar, paste it in: that is what the platform returned and it saves us a round trip.
Personal data and privacy requests
Access, rectification, erasure, portability and objection: write to privacy@smartsocial.it. Which data we process and why is set out in the privacy policy.
Deleting your account
You can disconnect individual channels at any time from the settings: from that moment SmartSocial has no further access to that social account. To delete the whole account and its data, send a request to the address above from the email address you registered with. Content already published on the social networks is not removed: it lives on your profiles and only you can delete it there.
Reporting abuse or unlawful content
If content published through SmartSocial breaks the law or our Terms of Service, report it to privacy@smartsocial.it with a link to the content.
Response times
We are a small project and we would rather say so plainly: we normally reply within two working days. Requests concerning personal data are handled within the period the GDPR allows, that is one month.
Who we are
SmartSocial is a service operated from Italy, with infrastructure in the European Union. VAT no. 10698181210. The data controller's details are in the privacy policy.